Just stand up and complain
So last week I had a fairly abysmal customer service experience while riding the bus home with kids in tow. I won't go into details but the driver made me feel really bad as though I was some uneducated, white trash, welfare mom who was making his life and his job that much harder. It sucked. I am proud of myself that I directed the bad feelings where they should go. I managed to be super pissed without falling into self doubt/loathing. Anyway, so I complained. I filled out the little e-mail feedback form and detailed my experience. I hoped it would improve the driver's interactions with his riders. I got a very nice apology from their general manager and the promise that they were sending me a free monthly pass. Considering that bus passes just went up to 55 bucks that is just icing.
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shana_etel) wrote,
surprised
